Effective Date: 05/26/2025

At Pricivia.com, we understand how important it is for you to receive your orders in a timely and secure manner. That’s why we’ve designed a straightforward and reliable shipping process to ensure your purchases arrive safely at your doorstep. Below, you’ll find comprehensive details about our shipping policies, including coverage areas, delivery timelines, fees, and how to track or manage your orders.

1. Shipping Coverage & Destinations

We take pride in serving customers across the United States, including all 50 states—Alaska and Hawaii included. However, at this time, we do not offer international shipping outside the U.S. If you’re located outside the United States, we regret to inform you that we cannot fulfill orders to international addresses at this time.

2. Shipping Fees & Costs

To keep things simple and transparent, we offer flat-rate shipping on all orders, regardless of size or weight.

  • Flat-Rate Shipping Fee: $9.00 per order
  • No hidden charges—this flat fee covers standard delivery to any U.S. address.

3. Order Processing & Delivery Timelines

Processing Time

Once you place an order, our team works diligently to prepare it for shipment.

  • Processing Time: 1–2 business days (excluding weekends and federal holidays).
  • During peak seasons (e.g., holidays or promotional events), processing may take slightly longer, but we strive to minimize delays.

Delivery Time

After your order leaves our facility, the estimated delivery window is:

  • Standard Shipping: 3–6 business days (depending on destination).
  • Factors That May Affect Delivery:
    • Weather disruptions
    • Carrier delays (e.g., USPS, UPS, FedEx)

While most orders arrive within the estimated timeframe, we recommend placing orders well in advance if you need them by a specific date.

4. How to Cancel an Order

We understand that sometimes plans change. If you need to cancel your order, here’s what you should know:

Cancellation Policy

  • Timeframe for Cancellation: You may cancel your order within 24 hours of purchase, as long as it hasn’t been shipped.
  • How to Cancel: Email us at support@pricivia.com with your order number as soon as possible.
  • Note: Once your order has been processed and shipped, it can no longer be canceled.

5. Tracking Your Order

We want you to stay informed every step of the way.

How Tracking Works

  • After your order ships, you’ll receive a shipping confirmation email containing:
    • Tracking number
    • Carrier information (e.g., USPS, UPS, FedEx)
  • Where to Track:
    • Visit the Order Tracking page on Pricivia.com
    • Enter your tracking number on the carrier’s official website

If you don’t receive a tracking email within 2 business days after ordering, please check your spam folder or contact us.

6. What to Do If Your Package Is Missing or Delayed

While we work with trusted carriers, occasional shipping issues may arise.

If Tracking Shows “Delivered” but You Haven’t Received It:

  1. Check Around Your Property:
    • Look near your front door, mailbox, or with neighbors.
    • Some carriers may leave packages in discreet locations.
  2. Contact the Shipping Carrier:
    • The tracking details may provide additional delivery notes.
  3. Reach Out to Us:
    • If the package remains missing, email support@pricivia.com within 24 hours of the delivery date.
    • Provide your order number, tracking details, and a description of the issue.

We’ll do our best to assist in locating your package or resolving the matter.

7. Contact Our Shipping Support Team

For any questions or concerns regarding your order’s shipping status, our customer service team is here to help.

Pricivia.com
Address: 3831 W Vine St, Kissimmee, Florida 34741, United States
Phone: +1 617 553 5400
Email: support@pricivia.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We appreciate your trust in Pricivia.com and are committed to making your shopping experience smooth and hassle-free. If you have any feedback on how we can improve our shipping process, we’d love to hear from you!