Insulated Double Wall Glass Coffee Mugs – Clear Cups for Tea, Latte, Espresso & More

Return and Refund Policy

Effective Date: 05/26/2025

At Pricivia.com, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we have established this comprehensive Return and Refund Policy to make the process as straightforward and transparent as possible. Please take a moment to review the following details carefully before initiating a return or refund request.

1. Eligibility Criteria for Returns and Refunds

To be eligible for a return and subsequent refund, your item must meet all of the following conditions:

• The product must be in its original, unused condition, exactly as you received it
• All original tags, labels, and packaging materials must be intact and included
• The return request must be initiated within 24 hours from the date of delivery
• You must provide valid proof of purchase, such as your order number or receipt

Non-Returnable Items:
We cannot accept returns for the following:

• Items clearly marked as “Final Sale” or “Non-Refundable” at the time of purchase
• Products that have been customized, personalized, or made-to-order
• Any items that show signs of wear, damage from improper use, or missing components

Step-by-Step Return Process

• 14-Day Hassle-Free Returns: Not completely satisfied? Return any unused item within 14 days of delivery
• Provide your order number, item details, and reason for return

Initiating a return is simple when you follow these steps:

Step 1: Contact Our Customer Service Team

• Reach out to us via email at support@pricivia.com or by phone at +1 (617) 553-5400 within 24 hours of receiving your order
• Provide your order number, the specific items you wish to return, and the reason for your return request

Step 2: Receive Return Authorization

• Our team will review your request and, if approved, provide detailed return instructions
• This will include the return shipping address and any special handling instructions

Step 3: Prepare and Ship Your Return

• Carefully package the item in its original packaging with all included materials
• Customers are responsible for return shipping costs
• We strongly recommend using a trackable shipping method and retaining your proof of shipment

3. Refund Processing Details

Once we receive your returned item, here’s what you can expect:

Inspection Period:

• Our quality control team will inspect the returned item within 5 business days of receipt
• We verify that the product meets all return eligibility requirements

Refund Approval and Processing:

• You will receive email notification regarding the status of your refund
• Approved refunds will be processed back to your original payment method
• Please allow up to 14 business days for the refund to appear in your account

Important Refund Notes:

• Original shipping charges are non-refundable
• During peak periods or special promotions, processing times may be slightly extended

4. Exchange Policy

We are pleased to offer exchanges when inventory permits:

Exchange Requirements:

• Contact us first to confirm availability of the replacement item
• The original item must meet all standard return eligibility criteria
• Customers are responsible for all shipping costs associated with exchanges

Exchange Process:

1. Follow the standard return procedure for the original item
2. Once we receive and process your return, we will ship the replacement item
3. You will receive tracking information for your exchange shipment

5. Handling Damaged or Defective Products

If you receive a damaged or defective item, we will make it right:

Immediate Action Required:

• Notify us within 24 hours of delivery by emailing support@pricivia.com
• Include clear photographs or video showing the damage or defect
• Provide your order number and detailed description of the issue

6. Refund Processing Timeline and Expectations

Understanding the refund timeline helps set proper expectations:

Standard Processing:

• Most refunds are processed within 14 business days after we receive and approve your return
• The refund will be issued to your original payment method

If Your Refund is Delayed:

• First check with your financial institution about their processing times
• If it has been more than 14 business days since refund approval, contact us for assistance
• Have your order number and refund approval email ready for reference

7. Customer Support Information

For any questions or assistance with returns, refunds, or exchanges, please contact our dedicated customer service team:

Pricivia Customer Service
Email: support@pricivia.com
Phone: +1 (617) 553-5400
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Mailing Address: 3831 W Vine St, Kissimmee, Florida 34741, United States

We value your business and strive to make every aspect of your shopping experience with Pricivia.com positive and hassle-free. Our customer service team is always ready to assist you with any concerns or special circumstances regarding your return or refund.

Policy Updates and Modifications

Pricivia.com reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed about our current return and refund procedures.

Thank you for shopping with Pricivia.com. We appreciate your business and look forward to serving you again in the future.